ubuntu services

Transforming Our Global Health Workforce
to Achieve Health Equity

ubuntu services

Transforming Our
Global Health Workforce to Achieve Health Equity

International

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The shortage of public health professionals and healthcare providers is a global crisis. This well-known shortage of health professionals who are qualified to meet the current and future health demands of an intrinsically diversely connected world must be addressed immediately. Because of the varied health disparities, emerging infectious diseases, health crisis and deteriorating health systems, it is even more imperative that health professionals acquire, develop and strengthen basic skills for competencies and aptitudes that are essential for public health practice. Possessing these skills and the capacity to effectively apply them in their daily lives will enable health professionals to successfully respond to emerging health crisis in their communities.

Cultural Competence and Communication

Global health organizations, international development, and public health learning institutions are quickly realizing the difficulties often associated with ineffective communication.  They are understanding that providing services and information often is difficult and brings about complex communication challenges.  These challenges can lead to problems that incur financial cost, affect their reputation and hinder healthcare service delivery. Cultural competence encompasses one’s awareness of self and world view, seeing the importance of gaining knowledge of different cultural practices and world views in order to develop positive attitudes and behaviors towards others of diverse cultural backgrounds. 

UBUNTU assist global health leadership teams, workforce, public health and medical career professionals effectively embrace the growth mindset that cultural competence is the ability to understand, communicate with and effectively interact with people across cultures.   

We define culturally specific terms such as: communication, culture, values, norms, beliefs and attitudes.  Explore participants’ perspective and meaning of these terms as it applies to their personal lives, jobs, and organization, institution, and corporation.  In addition, we uncover the personal communication styles global public health and medical professionals use that are critical to their engagement with other their colleagues and patients from varying and different cultural, geographical, and linguistic backgrounds.  All leading to a more qualified, culturally aware and competent global health workforce who is capable to effectively understand and communicate the needs of individuals in need of equitable healthcare services.

Our cultural competence and communication development training services are customized for global health organizational and institutional needs and diverse populations.  Together, we customize, result-based, and culturally appropriate practical solution-focused services.

uBuntu Training Topics

  • Development of infectious Disease Outbreak Response Communication Plans
  • Leading and Managing Across Diverse and Multicultural Teams
  • Community Engagement: Cultural Competence in Healthcare Delivery Practices
  • Cross and Intercultural Modes of Communication
  • Understanding Cultural Shock and Adaption
  • Communication Strategies: Workplace Communication Skills
  • Workplace Diversity Training: Celebrating Diversity in the Workplace
  • Managing Difficult Conversations

uBuntu Training Topics

  • Development of infectious Disease Outbreak Response Communication Plans
  • Leading and Managing Across Diverse and Multicultural Teams
  • Community Engagement: Cultural Competence in Healthcare Delivery Practices
  • Cross and Intercultural Modes of Communication
  • Understanding Cultural Shock and Adaption
  • Communication Strategies: Workplace Communication Skills
  • Workplace Diversity Training: Celebrating Diversity in the Workplace
  • Managing Difficult Conversations

What do our clients say about us?

"I worked with Hermence during the Ebola crisis in Guinea. While Peace Corps Volunteers had been evacuated from Guinea, our staff remained in place and an interagency agreement was signed to support the CDC. Hermence came to Guinea and helped lead training with WHO for contact tracing team supervisors and health workers in Conakry using her excellent French language skills. This training focused on risk communication skills to negotiate positive citizen cooperation. Pre and post-tests showed strong positive results, and participants reported essential work benefits. In sum, Hermence is a dynamic and effective trainer!”

Doug Teschner
Former Peace Corps Director, President of Growing Leadership, LLC
Pike, New Hampshire (U.S.A)

“Hermence has many years of varied work in her professional arsenal. She developed programs and tools, especially for marginalized youth, that contributed to the work programs and strategies of the Ministry of Health and other stakeholders. She immersed herself in the culture of the people and effectively worked with the various groups, schools and stakeholders. Ms. Matsotsa is well travelled, knowledgeable in her area of work, people oriented, an excellent communicator and wholly dedicated to and passionate about her profession. UBUNTU Workforce Development Consulting Firm It is a greatly welcomed gem.”

Alison Isebert
Health Educator, Certified HIV Counselor,
Castries, Saint Lucia

I have been really impressed by uBuntu’s ability to lead programs. uBuntu used role play, team exercises, and practical examples to emphasize key messages in the sessions. Hermence, the CEO, served as our Atlanta based supervisor during my STOP mission in Haiti. Within this position she conducted a site visit in Haiti where she organized a 2 day workshop to reinforce surveillance capacity of national staff. This meeting brought together key implementing partners on disease surveillance activities such as CDC, WHO, and national priority programs on epidemic prone diseases. Once again Hermence demonstrated her passion for effective communication and skills acquisition in Public Health. As a result, Haitian national health and surveillance workforce was
transformed for the better.

- Cyrille Gourmanon, MD
Medical Epidemiologist Centers for Disease Control and Prevention (CDC)


" Hermence has a strong leadership and supervisory skills by providing staff under her supervision with specific direction and responsibilities as well as development and mentoring opportunities. She attaches importance to diversity, inclusion, equity and treats everyone with dignity and respect, encourages diversity”

Khady Nimaga- Ouattara
Chief UNICEF Communication for Development
Cameroon, Central Africa

Our Specialities

Soft Skills Strengthening and Capacity Development

Cultural Competence and Communication

Team Building and Employee Engagement

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